Frequently asked questions about Mesakem

No. The bot joins the meeting as a visible participant with a clear name ('Mesakem'). Everyone in the meeting sees it and can remove it. No hidden recording — transparency is a core product principle.

If the bot stays in the lobby and isn't admitted, the system marks the meeting as 'not admitted'. No partial summary is created and no recording is saved. You can see the status in the dashboard.

The bot joins Zoom, Microsoft Teams and Google Meet. It joins only when an authorized user sends it an invite — directly via email, calendar, or Quick Summon in the dashboard.

The bot joins as a visible participant with its microphone muted. It listens but does not speak, initiate conversation or respond to questions during the meeting.

No. Phone call summaries work from recordings: connect your business's call-recording provider in the dashboard, and Mesakem transcribes and summarizes each call once its recording is available. The visible participant bot is used for Zoom, Teams and Google Meet meetings.

Yes. Upload an existing recording to the dashboard, or record straight from your computer with the Mesakem app for Windows and Mac, without adding a participant to the meeting. Either way you get a transcript and a summary as usual.

Processing begins after the meeting ends and the media is available. Delivery time depends on meeting length, recording availability and system load; progress is visible in the dashboard.

Your summary is written in the output language you choose in Settings. Mesakem processes meetings in a wide range of languages and writes the summary in natural, professional phrasing for decisions and tasks. You can manage summary style through custom templates in the dashboard.

Transcription works in Hebrew and dozens of other languages. The exact list appears in the transcription language selector and depends on the recording type. Summaries and the dashboard are available in Hebrew and English.

The system detects and transcribes multiple languages spoken in the same meeting. Technical terms in another language are preserved as-is, and the overall summary is written in your selected output language.

Yes. The dashboard has template management. You can create templates with instructions tailored to the meeting type (sales, internal, client), set a default template, and archive old ones.

Transcript is a full word-for-word transcription of everything said in the meeting. Summary is AI-processed output containing: meeting topic, key decisions, task list with ownership, and open points. Both are available in the dashboard for download.

Data is stored in secure cloud services. OAuth tokens and access credentials are encrypted. Access is limited to what's needed to operate the service.

Under our privacy policy, recordings, transcripts and summaries are kept until you delete them. You can delete meetings and calls from the dashboard, and a deleted item is deleted from your account immediately. You can also delete your whole account in Settings.

Only email addresses you've verified in the dashboard will receive summaries. Unverified addresses cannot be used. Dashboard access is restricted to the logged-in account only.

You can delete meetings and calls from the dashboard. To delete your whole account, request deletion in Settings: the account is closed immediately, and after 30 days everything in it is permanently deleted. For questions, contact support@mesakem.com. You can also disconnect calendar integrations and manage recipients directly from the dashboard.

Data is shared only with service providers needed to operate the product — hosting, database, email delivery, transcription and summarization. Personal data is never sold to any third party.

Yes, for organizations on the Business plan. The organization verifies its domain and connects its identity provider (Microsoft Entra, Google Workspace, Okta and others), and employees sign in with "Continue with SSO". You can also require everyone on the domain to sign in only this way. It is turned on with our team: support@mesakem.com.

Zoom, Microsoft Teams and Google Meet through the visible bot; recordings you upload to the dashboard; direct recording on your computer with the Windows and Mac app; and recorded phone calls through supported call-recording providers.

From the dashboard → 'Connect Google Calendar' or 'Connect Microsoft Calendar' button. The bot gets read-only access and automatically detects upcoming meetings with Zoom/Teams/Meet links.

Connect your business's call-recording provider in the dashboard, from the list of supported providers. From then on Mesakem receives the call recordings and turns them into transcripts, summaries and tasks — just like video meetings.

From the dashboard, generate a personal connection link to the Mesakem Telegram bot. Once connected, the bot sends summaries, reminds you about tasks, and lets you view and update from your phone without opening a browser.

Yes. You can add multiple verified email addresses. Each goes through verification before receiving summaries. You can remove them anytime from the dashboard.

10 meetings up to 90 minutes and 15 call summaries through a provider connection — no credit card. The plan includes speaker transcripts, summaries, tasks, manual uploads and templates.

Pro is designed for businesses using Mesakem continuously and includes meeting and call summaries, Replay, the Telegram agent and premium integrations. Current price and billing cycle are shown on the pricing page before purchase.

Yes. The Business plan includes an organization admin dashboard, permissions, single sign-on (SSO), a consolidated invoice and a bot with your company's name and image. Scope and price are agreed with our team — contact support@mesakem.com.