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Mesakem · Policy

Refund and cancellation policy

How to cancel a paid plan, what happens next, and when we refund a payment.

Last updated: October 31, 2026

This policy explains how cancellation and refunds work for Mesakem's paid plans. It sets out in more detail the "Renewal and cancellation" and "Refunds" sections of our Terms of Service. If the two ever differ, the Terms of Service apply.

Plans and billing

Mesakem has a Free plan and a paid Pro plan. The Free plan needs no credit card, so there is no subscription to cancel. On the Free plan you can also buy a meeting pack as a one-time purchase; its refund is explained below. Pro is billed monthly or annually, and it renews automatically at the end of each billing period until you cancel. List prices are in US dollars and are shown on our pricing page.

Business and Enterprise plans are agreed with our team. If your organization has a separate written agreement with us, its payment and refund terms apply.

How to cancel

You can cancel at any time, on your own, from your Mesakem account:

  • Sign in and open Settings.
  • Under "Subscription & billing", choose "Cancel subscription" and confirm.

You don't need to contact us to cancel. If you can't sign in, write to support@mesakem.com from the email address of your account, and we cancel it for you.

What happens after you cancel

  • Your plan does not renew, and you are not charged again.
  • Pro stays active until the end of the period you have already paid for. After that, the account moves to the Free plan and its limits.
  • Your meetings, summaries and transcripts are not deleted when you cancel. To delete your data or your whole account, see our Privacy Policy.
  • If a renewal payment did not go through, there is no paid period left, so cancelling ends Pro right away.

Refunds

  • First payment and renewals: If you ask within 14 days of a payment for a plan, we refund that payment in full. This applies to your first payment and to every renewal payment, monthly or annual.
  • Cancelling before a renewal: You can cancel at any time before the next renewal, and Pro stays active until the end of the period you paid for.
  • Charges made in error: If you were charged twice for the same period, or charged by mistake, we refund the mistaken charge in full.

Meeting packs

On a personal account on the Free plan you can buy meetings as a one-time purchase, with no subscription and no automatic renewal. Each meeting you buy covers one meeting or one recorded call of up to an hour and a half, and it never expires.

  • A meeting you bought is used only after the free allowance of the same kind has run out, and only when the recording reaches a summary. Each recording uses one meeting at most.
  • Refund: If you ask within 14 days of the purchase, we refund the payment for the meetings in the pack that you have not used yet. The refund follows the number of meetings left, and those meetings are removed from the account.
  • If you move to a paid plan, the meetings you bought stay in the account.

How to ask for a refund

Write to support@mesakem.com from the email address of your Mesakem account, and tell us the date of the charge. The transaction number is in Settings, under "Subscription & billing", in "Payment history". If you pay through Creem, use the details on the receipt Creem emailed you.

We refund to the card you paid with; if you paid through Creem, the refund is made through Creem. When the refund appears on your statement depends on your bank or card issuer.

When we refund a payment, the period it paid for ends and the account moves to the Free plan. Your content is not deleted.

If something about a charge looks wrong, please write to us before you contact your bank or card issuer, so we can look into it.

Your rights under consumer protection law

This policy does not limit any right you have under the consumer protection law that applies to you. If you are a consumer in Israel, the Israeli Consumer Protection Law, 5741-1981, applies, including its rules on cancelling a transaction made at a distance, such as online. If you are a consumer living outside Israel, you also keep the protection of the mandatory consumer protection laws of the country where you live.

Contact

Questions about cancellation or refunds: support@mesakem.com. Related documents: our Terms of Service, Privacy Policy and Acceptable Use Policy.

Mesakem and the domain mesakem.com are operated by Januar Technologies Ltd (JANUAR TECHNOLOGIES LTD), company number 516721248, registered in Israel at HaLivne 5, Rishon LeZion 7555609, Israel. Contact: support@mesakem.com